To make sure that your bag is an original Ordained Hardware production follow these steps:
1) Find the unique item number inside the bag.
2) Take pictures of the item and send them to us.
3) Answer a few quick questions and we will verify if you have an original.
Ordained Hardware will process the order as soon as we receive a receipt of your transaction. We are going to ship your purchased items in the shortest time possible. During a sale period, processing of orders and customer support may take longer than normal. We operate Monday to Friday with the exception of public holidays.
Please note that, due to the COVID-19 pandemic, delivery delays to other countries may occur.
Unfortunately, we can currently only send within the EU.
- Austria: 5 €
- Europe: 20 €
We offer free delivery on all orders above 500 €.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility. If so, the shipping company may contact you once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time. It will be your responsibility to pay the necessary charges for local authorities to release goods held at customs. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or stock availability.
- Austria: 1-2 working days
- Europe: 5-6 working days
- Rest of the world: 10-14 working days
ADDITIONAL SHIPPING INFO
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees, should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift.
Customers are entitled to return the product for any reason within 14 days of having received it. If you wish to make a return, please email with ‘’Return - your order number’’ in the subject line and we will provide you with instructions and the return address. The refund will be processed within 48 hours (working days) of receiving the item.
You have the right to open the package and check the contents but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
We do not cover the shipping costs of returning your goods.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Mag. Agnes Varnai, Fashion Designer and Art direction
- Gudrunstraße 140-142/1/9
- +43 660 3171937
Should you have any complaints, please send them to the email above.